Good listening is among the most important, although often overlooked, principles of great communication. This mean being fully present on the listening side of the conversation as well as on the speaking side.
Don’t zone out when someone else is speaking, and make sure that your own body language indicates your interest. Maintain eye contact and respond with small gestures that show you are listening and receiving the message. If you have any doubts about what you’re hearing, try paraphrasing or repeating back what you have heard.
Communication is key to leadership. But it isn’t easy to communicate effectively. This is particularly true when those to whom you are speaking are being bombarded by conflicting messages while interacting with one another to achieve their goals in complex organizations.