Some researchers find that body language makes up more than half of what you’re communicating.
Is your posture open and confident, or closed off? Are your gestures aggressive like the hammer to the door of the cathedral in the above image, or perhaps do they maybe even threaten violence? Are they welcoming, or are they perhaps dismissive or condescending?
How you deliver your message can determine how others receive it. This is true, regardless of what the words are actually trying to say.
Communication is key to leadership. But it isn’t easy to communicate effectively. This is particularly true under stress when everyone is being bombarded by demanding and conflicting messages in complex organizations.